Jamf Pro expects devices to check in every 15 minutes.

How many devices are affected (all devices or just some)ĭevices are marked as unresponsive in Jamf ProĬause: The following are common causes of devices being marked as Unresponsive by Jamf Pro:.

How many users are affected (all users or just some).

When the problem started, and whether your Jamf Pro integration with Intune worked previously.

You must have a user account that has Global Admin permissions in Azure.Ĭollect the following information when investigating Jamf Pro integration with Intune:.

You must have a user account that has Microsoft Intune Integration permissions in the Jamf Pro console.

All users must have Microsoft Intune and Microsoft Azure Active Directory (Azure AD) Premium P1 licenses.

Use the Jamf Cloud Connector to integrate Jamf Pro with Intune.

Review the prerequisites from the following articles, depending on how you configure Jamf Pro integration with Intune:.

Consider the following before you start troubleshooting: For example, when you encounter a Jamf-Intune integration-related issue, always verify that prerequisites have been met. Prerequisitesīefore you start troubleshooting, collect some basic information to clarify the problem and reduce the time to find a resolution. Each of the following sections describes a common issue, and offers a potential cause and troubleshooting steps for a resolution.

This article helps Intune administrators understand and troubleshoot problems with integration of Jamf Pro for macOS with Microsoft Intune.

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